Services

'At KOL we believe that your business is our business'

KOL Service Offering

More and more organisations recognise the potential of Business and Knowledge Process outsourcing.

KOL is focused on building solutions that provide deliverables translating this potential into cost-effective benefits. We work in true partnership and share best practises with our clients and deliver efficiency at a visible cost and apply our experience to run client processes in a way that adds value to their business.

Contact Centre Solutions

  • Outbound

  • Telemarketing

  • Lead Generation

  • Telesales

  • Market Research / Surveys / Interviewing

  • Data Capture / Cleansing

  • Collections
  • Inbound

  • Customer Service and Retention

  • Up Selling

  • Cross Selling

  • Order / Sales Line

Back Office Processing

Document Processing

  • Legal / Medical Transcription

  • Data Mining

  • Financial Reconciliation and Accounting

  • IT / HR Services

  • Invoice Management

  • Insurance Claims Processing

WEB - BASED SERVICES

  • Web Based Research and Analysis

  • Web Chat / E-mail solutions

  • Online Questionnaire

Knowledge Process Services

  • Business Plans

  • Project Appraisals

  • Investment Research

  • Data, Investment & Financial Analysis

  • Business & Market Research

  • Network Management

  • Report Writing

  • Data Management

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