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About KOL
Building solutions that provide deliverables
Knowledge Outsourcing Limited (KOL) a multi-location multi-lingual BPO and KPO service provider, offering a diverse range of Voice and Non Voice services.
KOL has built its reputation by enhancing the productivity for their clients consistently, there by exceeding the deliverables and increasing their competitive edge.
Our expertise and in-depth knowledge in the BPO and KPO business offerings we operate in enables us to provide innovative and cost effective solutions to our clients.
At KOL we believe that your business is our business.
Knowledge Outsourcing Limited has partners with state-of-art facilities located in India and Mauritius.
KOL has carefully selected technology enablers to ensure that client-defined service levels for stability, reliability, compatibility, continuity, performance and security are maintained
KOL has invested in technology enablers like Aspect providing integrated solutions, Nortel, Avaya, Plantronics, Symantec etc.
KOL has invested in the best possible Telecom and IT tools to mitigate Client concern over Data protection and security. KOL offers multiple options to clients while choosing the hosting locations and data management facility.
Our main differentiator and where we add most value has been our ability to successfully manage programs at low cost and quick turn around in meeting client expectations from our offshore centre’s in India and Mauritius. With the in-depth knowledge and experience we have gained over the last five years we can be readily used to set up a strong operations centre to support your UK business requirement.
Why choose Knowledge Outsourcing Limited
Expertise
Our People Are Our Asset - Knowledge Outsourcing Limited believes that people are Our Asset and every person has an untapped potential which can be brought out by investing in people through training and development.
Thus we invest in recruitment, training and retention which provides us with the ability to have trained, motivated, outstanding staff; who fulfill the rapidly expanding demands of our clients.
Quality Standard
KOL inculcates and maintains highest level of Quality values amongst its staff. Most of the clients have continued and grown their business with KOL on the basis of its consistent Quality offering.
Pricing
By Off shoring organisations can benefit from cost savings however at KOL we give further benefits by process re-engineering and improving efficiency and quality of work.
We provide cost effective solutions to our clients and prospects by following a transparent pricing structure with no hidden costs
Scalable, Multi Location and Multi Lingual
This gives us the ability to take on and manage both large and small projects and deliver from our various locations in India and Mauritius and in also different languages like English, French, German and Spanish.
No job for us is small; every client gets the same level of attention and details as the others as we have dedicated teams to mange each client.
KOL Vision and Mission
Our Vision
KOL, resourced by our people, will be the preferred outsourcing partner for companies worldwide to enhance their competitive edge.
Our Mission
- Invest in people and create an environment of learning, enhancement, merit and fun.
- Achieve the highest standards in quality and responsiveness in BPO and KPO services.
- Create and deliver out standing value for our customers.
- Share best practices and expertise with business partners.
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