We have used KOL's services for 4 1/2 years to supplement our UK fieldwork
centers, and their data accuracy and productivity are of a similarly high
standard.
Our relationship with them is strong and we will continue to
use them..
A leading prepaid international calling service provider in the UK says...
My
relationship with KOL is as follows:
Alpha Telecom - a leading telecom provider
of international calls outsourced its customer
operations through KOL for both inbound and outbound calls. In addition the
call centre handles customer
email queries and all back office activities affecting Alpha Telecom and its customers. Alpha Telecom
has outsourced all its customer operations with KOL since 2007 and
the relationship has been very positive.
KOL has delivered when it counts- performing above average in terms of key
service levels as
average speed of answer in 30 seconds or less and abandonment rate at 5% and less. Call quality
as measured by customer
feedback and remote call monitoring and test calls show a good consistency in terms of call quality.
The overall relationship between KOL and Alpha is built on trust and
flexibility. I cannot recommend highly enough KOL for outsourcing of customer operations. Professionalism and trust is second to none with KOL.
World's leading source of business and credit information says..
D&B India partnered with GSA towards support on some of its research projects pertaining to SMEs and exporters in India. GSA gathered the relevant information for the projects in the stipulated time period, while ensuring reliability and authenticity of the information collected. We were pleased with GSA’s data security measures, which assured the safety and confidentiality of the information
provided to us. GSA’s reliability and timely delivery of services has bolstered our faith in it as a
trusted business partner.”
A Company specialising in Product development research...
MSTS and Fieldworkuk have been involved with Knowledge Outsourcing since July 2007 for both inbound and outbound call centre handling. In this time we have always received a very efficient and reliable service. KOL respond promptly to requests, even when last minute changes to the brief are required.